UpCloud looks good at first glance. The website is polished and the control panel is clean and easy to use. Unfortunately, that is where the positive experience ended for me.
They advertise a 1 Gbps port, in the locations I tested, the real performance was roughly 4 times lower than promised. That alone was disappointing, but the bigger problem was how they handled the trial account.
I activated their advertised one-month trial, deployed one server, used it for several days, and even started moving infrastructure over. After that, I created a second server, which the interface clearly allowed during the trial. Around 10 to 15 minutes later, my account was suddenly banned.
There was no meaningful explanation. My activity was fully within their Terms of Service, and I work with around 10 other major hosting providers without any comparable issues. If creating a second server is not acceptable, then it should not be possible within the trial interface in the first place.
I contacted their abuse email to appeal and ask for clarification. Several days passed and I received no response. Imagine if it was your paid service and you've already got some mattering infra there.
In my case, UpCloud turned out to be all presentation and no reliability: lower-than-promised performance, an unexplained ban, and support that did not respond when it mattered. I would not trust them with any serious infrastructure and I would recommend choosing another provider.
UPD: Upcloud replied to me "Following a thorough review, we have determined that your account has been suspended due to violations of our Terms of Service. This action was taken to protect the security and integrity of our platform. As a result, the suspension is permanent, and access to the account will not be reinstated. For privacy and security reasons, we are unable to share further details about the internal review process."
They didn't even bother to name the specific rule or action that led to the ban. ha-ha, from my side gona advice you to rebrand into "DownCloud"
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