Changing my rating from 2 to 3 stars after additional conversations with the support team. While I am still not pleased that the initial information was unclear, I hope the situation has been remedied now. Initially: The platform and its interface are acceptable, with clear pricing and policies, but the support lacks effectiveness. They have difficulty in providing clear communication and helpful information. I was told my details were incorrect without any explanation of what was wrong or what changes were required.
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