This software oversells and underdelivers. I signed up for the highest tier because I do family therapy and they claim to support this modality. Unfortunately, this is a misleading claim. Upheal is not set up to capture family sessions. The family sessions have to be altered manually, and this hassle cannot even be done with an iPhone. There is a couples setting, but no family setting. Additionally, the software cannot seem to differentiate between higher-pitched voices very well. This is a problem as an AFAB therpaist when i am working with women, some trans* and some non-binary folks. Which templates are available for which sessions also boggles my mind. You cannot access the safety plan template from a couple's session. If you work with minors, as I do, all safety planning sessions involve more than one person. Even with adults I include family when I can. To add insult to injury, upheal doesn't offer live support. You have to find help yourself or wait for a week for someone to respond. I waited a week for someone to respond when Upheal wasn't capturing my online sessions. When I did (finally) receive a response, they emailed me a link to the same video I had already watched. After another email and more waiting, I was informed the video was "out of date". They wouldn't answer my question and instead sent me to a video with the wrong information. Getting support with all the glitches is impossible. if you do very simple, low-acuity work. this is probably very helpful. If you do relationship work, trauma work, and bill Medicaid like I do, it may be better for your wallet to wait for another company to evolve to capture more people in a session. Upheal is expensive and doesn't live up to it's claims.
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