I am sharing this to help others remain aware while booking services through platforms like Urban Company.I recently scheduled a refrigerator repair and was informed during the service that the relay OLP combo and frost timer were non-functional and responsible for the cooling failure. Based on this assessment, I approved the recommended part replacements. However, despite the service and payment, the refrigerator continued to malfunction with no cooling. To better understand the issue, I sought a second opinion from the refrigerator brand’s authorized service engineer.Upon inspection, it was observed that the installed components appeared to be second-hand and, in certain cases, from a different manufacturer. Furthermore, the root cause of the malfunction was reportedly related to a gas issue that had not been properly addressed during the initial service visit.What is particularly concerning is that I was charged a premium amount under the assurance that brand-new, genuine parts were being installed. This raises serious concerns regarding part authenticity, diagnosis accuracy, and overall service transparency.I had placed my trust in the platform expecting professional, reliable, and ethical service standards. Unfortunately, this experience has been disappointing. I strongly advise customers to verify original packaging of replacement parts, and confirm authenticity before completing payment. These precautions can help prevent unnecessary expenses and inconvenience.I sincerely hope the company treats this feedback constructively and reinforces its quality checks, technician accountability, and customer assurance processes to uphold the level of trust that customers rightfully expect.
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