Today we booked a geyser service from Urban Company. The technician visited and informed us that both the geyser element and thermostat were not working. Based on his assessment, he suggested replacing multiple parts.However, when he returned, he was installing local, unbranded parts instead of the branded parts he had promised. When we questioned him about this, he started arguing, misbehaving, and even threatened to remove all the parts. He became abusive and only stopped when I said I was calling security.During this entire incident, I kept messaging Urban Company through the app, but I did not receive timely support. Only one emergency call was received, and the representative was unable to properly understand the situation. After repeated follow-ups, the company simply refunded the amount. No action has been communicated against the technician.To verify the issue, we later called a local vendor for inspection. He confirmed that only one part was faulty and the rest of the components were already working fine. The repair was completed for just ₹650. In contrast, the Urban Company technician was preparing a bill of nearly ₹3,000 for unnecessary replacements.This clearly shows an attempt to overcharge and mislead the customer. Such practices are unacceptable. Customers trust Urban Company for transparency and professionalism, but this experience reflects cheating and lack of accountability.I have recordings of the technician’s behavior and will share them on appropriate platforms to raise awareness. I am also considering filing an FIR regarding the abusive conduct.Very disappointed with the service and support.
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