urbancompany.com

1.2
1.2 Based on 69 reviews

...

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Very poorly managed.

While the cleaners they send are usually fine, this is one very poorly managed company. I booked their ‘House Cleaning’ subscription service. For the first month they sent the same professional at my booked time, as per their stated guarantees. After the first month, they changed the time and the professional even though it didn’t work for me. Take it or leave it! And then they started making last minute changes an hour before the scheduled time and to add to your frustration they change professionals too at the last minute. Their apologies too have no value as they will repeat it. This was not the first time. Definitely not a company that is managed very professionally. Update: almost a week after the latest incident, I receive a call with apologies from the company. Frustrating as the whole experience is, they have promised that it won’t be repeated again. Have heard that before too but giving them the benefit of a doubt.

1
Date of experience: Feb 06, 2026

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