This review is not about a specific service but about my interaction with the company staff. On one of my cleaning jobs, the person assigned damaged a few mirrors and glasses in my apartment. While UC has a policy to reimburse customers for such damage, it has been an absolute nightmare to get their escalation team to respond and move forward. We have had multiple calls (5+ by my count) and yet I have no idea how I am supposed to get my refund. They don't stick to their deadlines and they don't have a number to call so you are left in the hands of their very poor customer servive. I have about INR 30K+ of damages but due to "company policy" they are only going to reimburse me for INR 10K. All my conversations have shown that this company has been extremely unethical and immensely stingy to the point I believe they may have violated consumer protection laws (I am looking into it).Do you know the worst part? They make the struggling people who do the job pay 50% of all damages EVEN THOUGH they have insurance! These are low-income struggling hardworkers who make mistakes and yet have to give money out of their pocket to a company swimming in crores. I find it absolutely horrfying for a company to stoop so low. I look forward to the the day the headlines talk about their bankruptcy -- no company this unethical can or will survive.
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