Very disappointed with Urban Company.Had a cleaning scheduled at 6pm, but before 5.30pm I got a call saying the professional couldn’t come due to rain. Odd excuse for a cleaning job. I had been chatting with her on WhatsApp, yet she went through the company instead of informing me directly.I told support to cancel my plan, but they went ahead and rescheduled for Saturday without asking. My family plans around these slots — UC clearly thinks we can just change everything for them. Very unprofessional.
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