urbancompany.com

1.2
1.2 Based on 69 reviews

...

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Ted Ross
Pathetically poor customer service.

Pathetically poor customer service.I had scheduled an appointment for bathroom cleaning service for my new flat, 2-3 days in advance.They rescheduled my appointment just before 3 hours.Just 1 hour before the new appointment they completely cancelled it again without my confirmation.This is the service they had for me for advance booking and advance payment.I rescheduled for one day later.The technician called me 15 minutes before the schedule for confirmation and I requested I would be late by an hour you can go ahead with the next appointment and come to me later.He agreed to it on phone and immediately completely cancelled my appointment.Worst part is, because of the fear of such issues, they do not have any customer care number, no feedback and complaint mechanism.The number from which you get a call after booking, call back to that number immediately gets disabled after they cancel your appointment.

1
Date of experience: Apr 18, 2025

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