I have been using Urban for quite some time now and there is one problem recurring. The lady is late most of the time, sometimes up to 30min, sometimes more. This is not her fault, we love her, she is doing an amazing job and taking great care of our baby. This is purely an operational issue and incapability to optimize schedules and transfers from location a to b. This situation made me miss already: one business meeting, one webinar (where I was the speaker), and multiple social arrangement. Yesterday it was the worse. They called me to say she would be 1,30h late and offering a 50dhm voucher on their app. They called already after the arrival time, so I couldn’t do anything about the fact that I had a business meeting to go to and no one to take care of our child. Also, if you calculate the hours late, cost per hour, the voucher should have been at that point at least 150dhm (and this not calculating all the other times they caused this inconvenience). I requested to be called by a manager and no one ever took the responsibility to call and actually discuss this. If you can arrange another way I do not recommend them any more.
Claim your business profile now and gain access to all features and respond to customer reviews.
