I booked the bulk maid service twice from Urban Company, and both times the service was cancelled because the professional “didn’t have an Emirates ID.” This is completely unacceptable — any worker operating in Dubai must have an Emirates ID by law.This situation created major inconvenience, especially because I needed the service urgently. The company should not confirm bookings unless they verify their staff meet UAE regulations and building access requirements.Urban Company needs to take responsibility and improve its compliance and reliability. Until then, I can’t recommend their service.
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