AC_technician_by_UC: The technician was uncooperative when asked to explain the problem, staying silent instead. He had a strong odour which seemed unhygienic. He spent more than 2 hours unwiring and then rewiring the entire AC on 17th August, but while doing so, he used gift wrapping tape around the thimble, which was not appropriate. Before leaving, he said the AC wasn’t working and that he couldn’t do anything and informed us that his senior would come next time to fix it. Despite knowing the AC wasn’t working properly, he left the AC running. Two minutes after he left, there was sparking and a short circuit in the AC. After that, the AC didn’t work at all. Even though AC_technician_by_UC was knowing that AC was NOT repaired, he marked the status as “Job Complete” on UC app. Later, a senior technician came to inspect and found that other parts of the AC, like the thimble, wire cable, and compressor, had also become faulty. Despite the warranty, UC was forcing us to pay for thimble, wire cable, and compressor even though the damage was done because of wrong rewiring and taping done by AC_technician_by_UC. Urban Company: I'm surprised that a large company like “Urban Company” isn’t paying its executives for basic necessities especially because the technicians are showing up in torn clothes to make repairs. I'm also shocked that the company is providing gift wrapping tape for the job instead of proper black tape, which is used for wiring electrical devices. Even though the company offers a one-month warranty, the "Book Revisit" option automatically gets disabled on the UC app after just one revisit and one audit by UC executives. As a result, we can’t even book a revisit when the service warranty is still valid. Even when my warranty was still applicable, the option to rate this particular service also got removed from the UC app and as a result I was not able to write my reviews or ratings for that technician.Four different customer care representatives contacted me on separate occasions to listen to my concern. Each of them concluded the conversation by stating that they would follow up after consulting with their supervisors. While all representatives were polite and professional, none had the authority to resolve the issue. I appreciate the efforts of the customer care team for patiently listening to me to understand the issue thoroughly and but eventually they all defended their company policies instead of providing solutions.Conclusion: Since no solution was provided by Urban Company to fix the damage done by the company partner, therefore I am switching to “keyvendors” for better efficiency.
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