I placed an auto-ship order at the beginning of this year. The terms said that future orders would trigger an email reminder prior to being sent out, so that I may cancel or pause my auto shipment in the case I didn’t need it this time around. That email never came and Urban Decay charged my account and processed my order without notice. When I contacted customer service IMMEDIATELY as this happened(order just placed and not yet fulfilled), they advised there was nothing they could do to cancel the order and that I would have to ship it back on my own dime. This is a scam of a website and they must have the most remedial order system to not be able to cancel an order that hasn’t even been fulfilled yet. It’s disingenuous and an attempt to make returns more difficult for customers so they are less likely to do them. They are going out of business and discontinuing products and I can clearly see why.
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Products include lip, eye, and nail colors, as well as other face and body products.
