I have placed an order online on December 5th 2022 and I got an email saying, it got shipped and expected delivery date is December 12th .However whenever I look at the tracking info I see that it's held by carrier since December 8th and did not move any further . I called customer service and they had no answer other than telling me that it takes 3 to 6 business days to get out from the carrier and process further .What the heck was that 😳 I am very dissatisfied and disappointed with their services .Their website says 3 to 5 business days . This seems like a huge scam to me . I will not recommend urbandecay brand to anyone .Am not even sure now that I would receive my order before holidays .This was suppose to be my niece Christmas gifts 🎁 and now I have to go look for something else .
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Products include lip, eye, and nail colors, as well as other face and body products.
