I made 2 purchases from Urban Decay’s US website within 1 week of each other. Half of my first order shipped with no issue, while the second half was canceled without an explanation. I received an email saying they were sorry I had changed my mind and canceled my order. But I had not. So I reordered the product again at a higher price because the promotion had ended only to have half of that order canceled again the same way. I tried to call support but could not get through after an hour on hold. Then I initiated a chat session sad was told my credit card info, billing and shipping addresses, email address and phone number must not have matched. But that’s ludicrous because as I said, half of my first order was processed and received without issue. There was no attempt to assist me with the second order or an attempt to honor the sales price at which I had purchased the product. And lastly, I emailed support on each order with absolutely no response.This was an unfortunate experience as these were my first times ordering directly from their site. I will NEVER order from them again. I love their products but I’ll order from a more trusted retailer in the future.
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Products include lip, eye, and nail colors, as well as other face and body products.
