Very poor experience with Urban Evolution. My in-room fire alarm would not stop beeping and I reported it immediately, as this is a serious safety issue. No one attended until the afternoon of the next day, meaning I had to listen to the alarm all night. There is also no emergency maintenance staff on site, which is extremely concerning.When I called Urban Evolution, the representative, Megan, was rude and dismissive. I was told “it would be sorted when it’s sorted,” which is completely unacceptable given this was a fire safety issue. A building receptionist (not affiliated with Urban Evolution) later explained the unit required a full replacement by an external contractor, but this was dismissed and I was not kept updated.Overall, slow, unreliable, and unprofessional. I would strongly recommend avoiding Urban Evolution and booking through Vivo instead, as they are known to be far quicker at handling maintenance issues.
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Urban Evolution specialise in new-build apartment buildings across the UK, with residential & student accommodation across Liverpool, Luton, Newcastle, Nottingham & Sheffield.
Driven by integrity and dedication, we protect investments, enhance living experiences, and set a new property management standard for our landlords and tenants, alike.
