I am making this post literally in tears. I moved into Opto Village at Luton in July 2023. When I was moving in I had Thelma and the workers removed everything from the room as I was moving to Luton for work and already had my own furniture. Now fast forward to 2025. I moved out from July 26, 2025 after effectively completing my tenancy and they have refused to return my deposit. From £853.84 they are claiming £587 with the justification being:£119 for cleaning even though a tenant moved in the same week I left which is proof the studio apartment was left cleaned.£ 426 for Redecoration and the justification being that repainting is required! My question is how cld it need to be repainted if a tenant moved in days after I left? And where in England does it cost £427 to repaint a studio apartment?????£42 for missing items and the justification being that kettle being replaced. Even though I reminded these people that all furnishing were removed from the room when I moved in? This is beyond ridiculous and unfair and I think also illegal. Where is the justice and why is Urban Evolution has the power to do this to tenants?
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Urban Evolution specialise in new-build apartment buildings across the UK, with residential & student accommodation across Liverpool, Luton, Newcastle, Nottingham & Sheffield.
Driven by integrity and dedication, we protect investments, enhance living experiences, and set a new property management standard for our landlords and tenants, alike.
