CAUTION! No deposit return, I took over a student's tenancy in Liverpool Queen's Land and moved out in June. There were no agents available moving in or out. I moved out, took photos of the property, which was clean and tidy, dropped the keys as requested and left. When I asked for my deposit, they said they were busy and that they would return it soon. I tried emailing them again, but they didn't respond. I emailed help@urban but received no response. Four months later, after contacting DPS deposit protection and making a claim, they responded with a higher claim, requesting fixes and damages that did not exist: pure dishonesty and zero morals. I am currently disputing the claim on DP and seeking legal advice. Note: they might respond now to the review, saying we will get this sorted, and it was a mistake but as long as you can see this review, it means it is not sorted yet,
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Urban Evolution specialise in new-build apartment buildings across the UK, with residential & student accommodation across Liverpool, Luton, Newcastle, Nottingham & Sheffield.
Driven by integrity and dedication, we protect investments, enhance living experiences, and set a new property management standard for our landlords and tenants, alike.
