I have left my apartment managed by urban evolution and it has now been one month, and still have had no penny repaid of my deposit.I have been told by Torren Hevingham, their head of lettings, how they operate completely in accordance to regulation, and it has now been 5 days over the DPS deadline for them to repay my deposit, over a month since the end of my contract and I have heard absolutely nothing, and silence to every email I send. A 250 pound charge was added to my DPS deposit originally, with no reasoning at all, which after I disputed was removed, and now they have paid me nothing. I have received countless letters from the council that my property was unlicensed and they are investigating Urban Evolution for this potential crime along with many more serious ones, which if you do some research you will find. I have written email proof that Torren, head of residential lettings, would rather have my reports of Urban Evolution’s illegal activity in my stay there sent to Liverpool Council to risk being fined, than for them to act legally as I requested. They blatantly ignored legal signed documents multiple times from me, requesting my landlords details. A legal right in accordance to the landlord and tenant act. This just shows the level that this company is operating at. I can only assume this is an effort to hide their multitude of huge unnecessary expenses caused to my landlord as a result of some truly shocking maintenance failures by Blockera, their property management arm. I withheld my final months rent purely out of fear of this situation happening, as reviews stated that they attempt to fraudulently retain deposits. Myself and my mother were sent threatening letter after letter and eventually when I acted in trust and paid my full amount of rent, which I have for 3 years, I have been treated like this in response. Do not trust these people, with ANYTHING. Never in my life have I dealt with such an untrustworthy company. They are happy to mention a 1.5 million pound investment in their company but are happy to clearly scam people out of a £650 deposit in any way they can. Please. Take your time to read the negative reviews, as they are the truth. Avoid this company at all costs and tell everyone you know to do the same. They are thieving, untrustworthy, neglectful and truly a stain on Liverpool. If you have suffered as a result of this company, then I urge you to go to the press. They must be stopped. UPDATE: After having to threaten them with legal action and public exposure, I now have £317 in dispute from my deposit from unsurprising but truly laughable claims from Urban Evolution. £36 blindchord replacement. There was no chord installed when I moved in, and it took them months to finally replace it. I have evidence of asking for it to be fixed multiple times on the maintenance app. The replacement was such poor quality that it broke within 2 days. £119 cleaning. No specification on what for, and cleaned the flat top to bottom before leaving with in depth evidence £40 mattress encasement. I had a memory foam toppper on this mattress from the first night I lived there. The encasement was never even touched. I even left a brand new sealed mattress topper which they supplied when I moved in on the bed when I left.£120 repainting. The flat was not redecorated whatsoever before moved in. Urban evolutions inventory of the flat even has specific photos showing all the marks on the walls. It is nothing short of a joke. As expected from this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Urban Evolution specialise in new-build apartment buildings across the UK, with residential & student accommodation across Liverpool, Luton, Newcastle, Nottingham & Sheffield.
Driven by integrity and dedication, we protect investments, enhance living experiences, and set a new property management standard for our landlords and tenants, alike.
