would not recommend The exchange. nothing but problems with my room and some of the staff have terrible attitude. The way I have been treated by three staff members in particular is shocking and how this company allow this I don’t know. Kris on concierge is great, he is always willing to help and goes above and beyond. I found mould growing under my bed on 11/10/22. I was told my shower would be fixed within 5 days, this never happened. I found alternative accommodation for a week. Head of maintenance told me on the 18/10/22, he would come and look at the mould. There was no rush for the mould to be rectified in a timely manner despite me being in alternative accommodation. It wasn’t resolved in a timely manner. Damp testing carried out on 01/12/22 & 08/12/22 with results that reached 30%, 37% & 40% which was not acceptable.The head of maintenance on 15/12/22 said an industrial dehumidifier would be put in my room while I was away for the Xmas & he never. We had little supply of hot water from mid November. I asked the head of Maintenance why the dehumidifier wasn’t not in my room while I was away over Xmas period. The head of maintenance replied on 03/01/23 where he lied saying that the dehumidifier was in my room while I was away. He provided picture evidence on 04/01/23 of the dehumidifier in my room. He used a picture from 17/12/22 of the dehumidifier in my room, I have seen physical evidence of the date of the picture he emailed. Still had little supply of hot water in winter. On 05/01/23, my contract for next year in a different room was cancelled. The previous property manager insisted she didn’t know about this. Later that day she puts an an eviction notice through my post box for when my contact ends. She had no idea about my new contract being cancelled. It was strange how I had emailed the head of maintenance the night before not happy as I knew he had lied to me. The head of maintenance insisted he didn’t cancel my contract. If you are brave enough to cancel a 18 year old girl contract for next semester, at least be brave enough to own up to it. I sent emails to the director of lettings, eventually she replied and I’m still waiting for her answer to a face to face meeting. The mould issue took 4 months to be rectified and then I found mould again on 11/01/23. The head of maintenance said he would look at it, he never. A cleaner and property manager used solution he dropped off to be wipe it down. I’m disgusted with the way I have been treated by this company, my dad emailed the director of lettings and previous property manager on 13/01/23. Funnily enough, he got a reply. I am still to this date (14/09/23) still waiting for a reply of her. Director of lettings ignoring one of their tenants is not professional at all. I spoke with the property manager a few times about wanting to resolve this issue. I was told that they think I would be happier somewhere else and there is nothing they can do to help. Aren’t property managers meant to be your first line of help? Much help she was. We were told to not shower during peak times by the head of maintenance.Every time I seen the property manger in reception, she wouldn’t smile or say hello. It was not a pleasant experience for me. They say it’s so hard to evict people even when a girl is being bullied and harassed by her flat mates & they didn’t do anything because it’s “hard”. Clearly not that hard as I’ve been given an eviction notice for complaining. November 2022 to March 2023, the exchange had little or no hot water. They knew about this from November but didn’t act on it to all tenants returned after Christmas and was complaining. The exchange employed several security. One of them which was really inappropriate and weird. They don’t do thorough background checks. They will charge you for everything they can, something as little as marks on the mattress protector given at the start of the tenancy. The building lost the supply of hot water again on 15/08/23 due to work on the boiler. No emails to warn us that this could happen, then they cut the supply of hot water from 9am - 5pm. No warning even though they was still tenants living in the accommodation. More work was carried out resulting in no hot water, no warning even though the building was still occupied by tenants. The exchange made my first year living out very stressful and uncomfortable. We were promised things to us on move in date that we didn’t have such as the gym & Wi-Fi. The washing machine & lifts were always breaking. The day before moving out, a painter & his kid was in my flat all day, no warning. As a girl living alone, I didn’t appreciate this. Had to ask the manager twice for him to leave. Moved out on 23/08/23 & waited 21 days for my deposit. I only got it back because I went through dps. I’d look elsewhere for accommodation to avoid mould, hot water supply issues, rude staff.
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Urban Evolution specialise in new-build apartment buildings across the UK, with residential & student accommodation across Liverpool, Luton, Newcastle, Nottingham & Sheffield.
Driven by integrity and dedication, we protect investments, enhance living experiences, and set a new property management standard for our landlords and tenants, alike.
