This experience has been the worst by far with Urban Stems. I’ve ordered flowers for different occasions through them before, had no problem—this time around the order never came. They failed to reach out to the recipient or myself about the order. I never received updates as to the progress of my order—even on the delivery date it hadn’t even updated it was shipped.
The customer care team was unable to provide solutions for a refund. They also never redelivered my original order. I’m currently working with the bank to get my money back. They say they only offer credit/refunds for damaged goods. But no type of resolution for orders that were never delivered.
0/10 for Urban stems :(
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