I ordered a specialized bouquet (with peonies specifically, as they are her favorite flower) for my girlfriend to arrive on Valentines Day at a location we were staying at for the long weekend. I ordered this three days before Valentines Day, as the website claimed it could fulfill orders within 48 hours and even stated this bouquet could be delivered to the specified city by Feb 14. I received tracking info through FedEx, and I was hoping for the flowers to arrive on the day we arrived to the vacation spot.
Instead, the tracking info never updated - even the morning of the 14, there was nothing except “label created”, nothing had even been shipped yet. I emailed the customer service line and the response was an unhelpful AI response. A few hours later, I get a notification from Shop, which I was using to track the package, that my order had been cancelled. It also showed that another, different bouquet WITHOUT peonies was added to my order, without my knowledge at all. I never received any communication about this change even after inquiring with customer service - all I got was another AI response, and finally when I got a human response she completely ignored my question about the bouquet and claimed the order had been “Received” (this email included a tracking link from a separate site, which Literally said “Order Not Received” so no idea what she was talking about. It’s now the 15th and still no one has explained to me the change in order and why. If there was an unavailability of the flower it should have been made clear on the website (which said delivery on Feb 14 was possible) or at least communicated to me in the days leading up to the 14th. If I wanted instead to have a generic bouquet of roses and other flowers, I would have just ordered from a local florist.
Now, the customer service has informed me that the delivery is scheduled for February 17 - we are leaving back home on the 16th, so it would be completely pointless. Hoping to get a refund and never order from here again. Completely underwhelmed and dissapointed.
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