I ordered a trial box of snacks from Urthbox when they were running a promotion. As far as I knew, I was paying for shipping one time & that was it. I received my box and wasn’t impressed. Fast forward a month, I get an alert from my cred card that I’ve been charged $59.99 by Urthbox! I immediately try calling their customer service number. It rings repeatedly & goes to a voicemail. I create an account & try navigating their nightmarish website. I log in & there’s no way to cancel but the order says “unfulfilled”. I try calling them again, no answer. I send a few emails instructing them to stop payment- I don’t want their junk. No response. Today, someone calls me back. The person was incredibly rude on the phone & told me that there was nothing they could do. I informed the woman that the website states new orders would be filled/shipped on the 1st, 3 days away. The lady says that the box has been packed & that they’re not going to look through “all the boxes” to remove mine: I tell her that it’s not possible to cancel this ridiculous subscription that they auto-enroll you in. I tried both on my cell phone as well as my laptop. I screen recorded so the representative could see what I saw.I would avoid this website at all costs. It’s not worth the headache nor the money they’ll steal from you. I’ll dispute this with my credit card company. Please learn from my mistake!
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