It has been extremely difficult to cancel my subscription. I signed up for one of these as a gift for someone else and received incessant marketing emails. As such, the emails ended up going to spam, including the one saying they were auto renewing the subscription. I reached out to customer support asking to cancel my subscription. I was sent multiple screenshots of their language everyone clicks through to send a Christmas gift that states I agree to auto renew (infuriating). They stated then I can only cancel a partial amount since I had agreed and they already shipped the box (which is not a great box in the first place and the recipient of the gift was never impressed). Lo and behold another month rolls by, and since I did not twice confirm I wanted to cancel my subscription (which is odd since the initial email was me asking to cancel my subscription), they send another box, and say I cannot be refunded that amount. I asked in the second round of emailing for a way to leave a review for UrthBox to no avail.Poor experience all around, I would caution against dealing with this company as they use several unsavory business tactics and disregard for the customer when it comes time to part ways.
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