I subscribed to UrthBox Inc for what was advertised as a monthly delivery of healthy, high-quality snacks. Instead, I received a large box filled with food items that were either expired or set to expire within 24 hours or same week of delivery.I immediately contacted customer service and followed up consistently, but they ignored me for nearly four weeks. During that time, they shipped another box I had explicitly asked them not to send.When they finally replied, they refused to cancel my subscription, offered no refund, and instead offered to send me a “complimentary small box” filled with more low-quality items. Their support phone number never connects to anyone, ever. UrthBox’s Terms of Service state they do not guarantee the quality or freshness of any product, do not allow returns, prohibit refunds after 24 hours (even for long-term subscriptions), and even include a waiver of class action rights. Their cancellation policies are deliberately obstructive and designed to trap customers in auto-renewing charges.This is a deceptive and abusive subscription model that violates consumer trust and should be investigated.
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A MONTHLY COLLECTION OF HEALTHY SNACKS, BEVERAGES & MORE!
