I ordered an UrthBox for my Father-in-Law for Father's Day. I did not think that it was a subscription since I chose 1 personal size box for 1 month - I did not see anywhere while choosing my box or checking out that said that "1 month" meant you paid 1 month at a time rather than only getting 1 month of boxes. I was charged for a second month and contacted support to get a refund. Eric explained that the "1 month" ordering still meant a subscription but was able to get a refund approved for me. I really appreciated it because the day I found out about the second charge, my Grandmother was taken to the hospital and she died two days later. I had to fly from NC to IL last minute to be with her on her last day and I appreciated that Eric was taking care of my UrthBox refund so that I didn't have to come home from the hospital with more bad news.
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