Customer service is terrible. I reached out regarding their insufficient ingredient labeling for the clear protein isolate line. The ingredient list does not specify the type of whey protein used. It does not say isolate (as is indicated on the package label). Only "hydrolyzed whey protein" is listed. They do not specify if it's an isolate or concentrate source. If you have a metabolic need for whey isolate, this distiguisment is very important. Hydrolysis of protein can be done to the cheaper whey concentrate or to whey isolate. That is only a processing term.This is misleading and possibly fraudulent per FDA standards! Any company must disclose the protein source used.Their Impact line (not the clear whey) specifically states "whey protein isolate" in the ingredients.I reached out and got a response shortly after that they would look into it. Crickets. I've heard nothing in almost two months now. I was a loyal consumer of this brand, but no more.Update 10/20/2025- Customer service has reached out since I left this review. They have acknowledged this and have made no suggestion that they will change or update their ingredient list.I am still going to purchase other, costlier clear whey protein isolate brands until this labeling becomes transparent.
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