EDIT: Ona’s despatched my progesterone in the end, but as I'd asked for the order to be cancelled several times, I emailed them again in frustration. I then received a prompt reply and and was swiftly refunded with an apology for the lack of communication. As Ona’s has always been a reliable company I must admit I was shocked and disappointed to have been let down but this is the first time it has happened and the situation has now been rectified. I realise all businesses are stretched at times and I may have been hasty in my initial review of one star, therefore I wanted to add this note as the customer service since has not reflected that one bad experience. _______________________________________Initial review: Ona’s have always been a fantastic company, super efficient and professional. I know there was a bereavement as Ona herself passed away which was extremely sad. It seems that something has gone very wrong lately as I’ve heard a number of other people are having issues with their orders. Bearing in mind people are relying on progesterone hormone treatment also.. They always used to deliver the products with a couple of days. It’s now been almost 2 weeks since I ordered. I had an email to say my order had been received and was being dealt with. I have since completely withdrawn from progesterone (which hadn’t been pretty) and I’ve emailed them 4 times now to request they cancel my order and refund me. Nothing. I’ve been trying to ring the only telephone number available for them (in USA) and no one picks up, it goes to voicemail but says unable to leave a message as mailbox is full. I despair I really do. Apparently ‘tis the season to take your money by any means necessary! They’re not the only company that’s done this to me this month. Apparently you can’t rely on anyone any more. If they are experiencing difficulties, I sympathise but COMMUNICATE WITH YOUR CUSTOMERS. It feels so sad that Ona’s legacy is going this way after she worked so hard to help people. I hope they are able to return to their original excellent standards, however I won’t be a returning customer. I am happy to edit this review if they will rightfully refund me my money as I have asked, otherwise I will reluctantly have to escalate the matter. I really can’t afford to be out of pocket.
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Based in sunny Long Beach California, Ona's Natural Progesterone Cream LLC was created in 2012. My role is to ensure my vision and high standards by overseeing daily company operations. Customer satisfaction is my primary goal. I keep prices down, p...
