Me and my wife have been long time customers of Ona's company, as my wife is seriously ill and requires large doses of progesterone cream for treatment. The product was usually good with a few snags here and there when we received cream that was subpar. However, original company founder had a 100% guarantee on her website, quick shipping, and always replaced damaged product at company's expense which was their policy. We were also given a wholesale discount because we were placing large orders for over two years consistently.Unfortunately, Ona had suddenly passed and her company fell into her husband's hands. A few months before her passing, shipping started to slow down and orders were beginning to be mishandled, but a few months after she passed on things went completely awry. We began to get expired or damaged medication, and the last order we placed was completely wrong-we were sent someone else's cream that was significantly weaker and several hundred dollars cheaper than what we paid for. When I contacted Eric, the current owner of the company, the only time he would answer the phone through this whole ordeal, he promised to ship the right order next day air and send us a return label for the wrong product to be shipped back. A few days later, we found out that not only he lied about shipping the order fast, he also held a third of my wife's medication hostage in an attempt to force us to ship the wrong product back to him at our expense.He refused to return phone calls or contact me directly in any manner, and only answered to a couple of emails in one liners, refusing to answer any questions or talk to us. When we realized he is holding large part of the order we paid for hostage, we told him to ship it and to give us a return label. He proceeded to punish us by revoking our lifetime wholesale discount, stating that "his money was tight". He continued to refuse to give us what we paid for, and I finally had to tell him that I will reverse charges on my credit card. Throughout this whole ordeal, my wife had to suffer severe damages of stopping a serious medical treatment suddenly, which raised her blood pressure to stroke level, and now she needs several major surgeries as a result of this man's actions. He penalized a sick customer for his own mistake in full knowledge of what damage he is causing to her as we spoke about it before multiple times. Now, we can't afford my wife's treatment anymore because he raised the price on us by 40% and we can't even rely on him to ship correct orders or respond to any communication. Oh, and when we finally got the remainder of our order, it was expired.Since this progesterone cream is often used to treat many major disorders and help prevent miscarriages, his behavior is not just unethical, it's sickening. I would strongly recommend anyone who requires progesterone treatment not to use this company because this man can hurt you and make you extremely sick, like he has done to my wife. Sudden dropping of medication like this can actually kill a person who's been on it for a prolonged period of time. Please stay away.
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Based in sunny Long Beach California, Ona's Natural Progesterone Cream LLC was created in 2012. My role is to ensure my vision and high standards by overseeing daily company operations. Customer satisfaction is my primary goal. I keep prices down, p...
