I regret switching from my previous provider to OpenInfra via Sumofiber. This fiber internet service has proven to be extremely unreliable. We frequently lose our internet connection multiple times a week, and sometimes even several times a day, even when the service is supposedly at its best. When outages occur, good luck getting a speedy resolution. Customer service is not worth contacting; it feels like a waste of time. I've lost count of how many emails I’ve sent, only to receive responses days later that seem automated and lack a personal touch. The replies from the company are often just generic copy-and-paste responses, giving the impression they don’t truly understand our concerns. If they did, they would focus on making their service significantly more reliable, which it currently is not. I plan to switch to another provider soon and strongly advise others to avoid this company. Recommending them could jeopardize friendships and family relationships.
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