UPDATE: I received a email this morning from customer service. They told me to look for the missing part under the car and sure enough there it was hidden in plan sight. I had to remove a wheel to get it out. Strange place to put it but I'm glad I found it.I super glued the broken part on the seat and today we took it for a drive. My daughter loves it and I love being able to control the car with the remote. Great car and awesome customer service. Thank you TOBBI! Christmas is saved. lolOriginal REVIEW: I ordered the Tobbi 12V Mercedes Benz GLA45 Kids 2 Seater Power Wheels With Remote, Red for Christmas on 12/17. It came today and I'm totally bummed. It's missing Item #6 (Car Tail) and the seat belt is broken at the screw on the bottom so I need a new seat as well. I called the number on the website. Was told I'll get a email in the next 48 hours. So now I have a broken car to give my kiddo for Christmas. Charging it now hopefully it at least runs. I'll let you know how customer service goes.
Claim your business profile now and gain access to all features and respond to customer reviews.
Committed to the design and production of kids' ride-on cars, offering a 12-month limited warranty and free technical support, TOBBI, a direct retailer of the factory, always be there to offer you the best quality products at the fairest price!
