UPDATE: I received a email this morning from customer service. They told me to look for the missing part under the car and sure enough there it was hidden in plan sight. I had to remove a wheel to get it out. Strange place to put it but I'm glad I found it.I super glued the broken part on the seat and today we took it for a drive. My daughter loves it and I love being able to control the car with the remote. Great car and awesome customer service. Thank you TOBBI! Christmas is saved. lolOriginal REVIEW: I ordered the Tobbi 12V Mercedes Benz GLA45 Kids 2 Seater Power Wheels With Remote, Red for Christmas on 12/17. It came today and I'm totally bummed. It's missing Item #6 (Car Tail) and the seat belt is broken at the screw on the bottom so I need a new seat as well. I called the number on the website. Was told I'll get a email in the next 48 hours. So now I have a broken car to give my kiddo for Christmas. Charging it now hopefully it at least runs. I'll let you know how customer service goes.
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Committed to the design and production of kids' ride-on cars, offering a 12-month limited warranty and free technical support, TOBBI, a direct retailer of the factory, always be there to offer you the best quality products at the fairest price!