I purchased a Tobbi ride on Jeep from a 3rd party that didnt ship me all the parts, then basically said they couldnt do anything to help me and quit replying to my emails. I decided to try reaching out directly to Tobbi to see if the missing parts could be purchased through them. After answering some emails with pictures of model numbers and proof of purchase, they informed me that the missing parts were available to purchase and gave me the steps to get them ordered, shipping conformation and tracking number.My communications were all through email with Elsie, Lecea and mostly Ruby. Thay were all wonderful to communicate with, clear in the information they needed, polite, friendly and very prompt in replying. Every email I sent to them was replied to with in 24 hours. I will definitely recommend Tobbi products to anyone in the future and will choose to do business with them when possible. Agian, Elsie, Lecea and Ruby...Thank you so much for all your help! You've been a big part in helping make a memorable Christmas for my grandson.
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Committed to the design and production of kids' ride-on cars, offering a 12-month limited warranty and free technical support, TOBBI, a direct retailer of the factory, always be there to offer you the best quality products at the fairest price!
