ZERO STARS: Paid for Express Shipping, Got a Missed Deadline! (Order for 1,700 Water Bottles)On October 6th, I placed an urgent order for 1,700 water bottles needed for a major Clark County School District event on October 17th. I spoke directly with sales specialist Monique Besley, who promised the delivery date would be met IF we paid for express shipping. We paid it immediately.Fast forward to Thursday, October 16th—one day before the required deadline—and my order still hadn't shipped. When I called, they calmly informed me the bottles were "still being printed" and apologized that the delivery promise was impossible to keep.This is an unacceptable failure. They took our money for express shipping, dropped the ball completely, and then offered absolutely nothing to try and make it right or meet the commitment they guaranteed. We are left high and dry.BOTTOM LINE: If you have a large, time-sensitive order, GO SOMEWHERE ELSE. Pay the extra cost to another company. You will save yourself massive headaches. You have lost a guaranteed yearly order from the Clark County School District. We will not be recommending this company to anyone in our district again.
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