I received a flyer and sample pen in the mail and was impressed with the quality, so I ordered 200 pens. The sales rep I spoke with was helpful, and the proof and approval process went smoothly. After placing the order, I saw through the portal that it was delayed. I emailed the rep but didn’t get a response. When I called customer service, I learned the pens were backordered. I chose to wait, and the order arrived a couple of weeks later. Everyone was happy with the final product. I later requested a W-9 form by email, but again didn’t hear back. I got a quick response using the website chat. Overall, the pens are great and the ordering process started strong, but follow-up communication could be improved. I would still recommend Pens.com.
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