This was my first time dealing with Pens. I really liked the sample that I was given and that is why I chose to order from Pens. I did not care for the color of green that chose for the pens I ordered---that is on me.The first correspondence occurred when I didn't see the place the church's phone number. Got that taken care of. I put my name on the order but it was not my name on the order. I did cross off the name Randy Bolt--I thought I was starting my own account. I work for Trinity. My thought was new order new name.I was surprised to learn that a set up fee is charged every time there is an order, even if there was no change in the pattern. I have never had to pay for a set up once the pattern was on file; the standard procedure was the design was kept and used when necessary (for shirts, water bottles, pens, etc.) The standard operating procedure focus seems to be the dollar---any way you can.,Then, I was told that my check for $34.50, the price of the pens couldn't be found. It was resent with the church phone number. I did not include the price of the pens when I paid the bill. I believe that the company should check with whoever receives the orders and see what they have done with it.It will be awhile before I order from Pens again, although your products are of good quality. Because I paid for this order out of my pocket to give as gifts, I will have to save up in order to use Pens again.
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