I was assured that my order would be received on time for a major trade show.I also paid for expedited shipping.The order arrived 5 days AFTER the trade show.I would like a refund for the shipping and a discount since I now have hundreds of Pens sitting in a box in my conference room. I have reach out for Pens. com to make things right and nothing but radio silence!Update 10/01/25, Pens.com has responded and I will update this review if they adequately address my complaint. 2nd Update: Pens.com has offered to compensate me for the problem, and as such, I have upgraded my review to reflect this improvement in customer service and experience.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
