HORRIBLE. Purchased promo items for tradeshow and used their "free express 2-3 day shipping" promotion. Order was completed via phone and the sales rep apparently put in the wrong address, which wasn't visible until the shipping notification. Company refused to correct the issue and wanted to "put in a ticket" to see what happened. My concern was getting the product on time. Their concern was following procedure with complete disregard for the deadline. Not a company to do business with. UPDATE: Pens.com reached out to me and provided an email so they could help. I sent the email. No correspondence back. I called. Nothing new. Then I called UPS. UPS has yet to receive the package, so the order is STILL at Pens.com where they are able to EASILY expedite the shipping, but due to apparently procedures and one dept not understanding the business of the other dept cannot help. Bottom line - all I'm trying to is get my order on time and they are useless. Good luck to whoever tries to do business with these guys.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
