us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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KASEY STEWART
Superb Customer Service but defective product

I liked the customer service I received when my tax-exempt wasn't working when I tried to check out. I love the quality of most of the items received so far, although I have not received everything from my order yet. I disliked that I am only getting some of the emails regarding my order and that my colleague, who also orders from you, had to forward me my notifications because they were sent to her by mistake. My biggest concerns are with the tumblers I ordered: first time I washed one, the metal at the top rusted and the thin coating of "what I do not know" on the inside is flaking off. Also, one order of tumblers is still missing-the blue ones 30 count. I am concerned about giving clients tumblers because the inside coating may be harmful if swallowed. I can send photos.

3
Date of experience: Sep 22, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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