Delivered my product 6 days after the promised date. I even made 3 separate calls to cancel if need be, as it would be useless if not received by the agreed time, agents assured me it was not an issue. I am requesting a full refund, but being given the run around and no one ever has an answer other than we will get back with you, and never happens. My business was with pens.com, if you contract out, I must say that is not my problem, perhaps you need to revise who you associate with. I hold pens.com solely responsible for getting my order on time regardless of who fulfills it.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
