us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Mike McVay
Someone else's pens mixed in mine

I received pens, and looked at couple before handing any out. After handing several out, as I handed one to a lady and she asked; "Whose phone number and business is this?" When I looked at it I realized it was from some roofing company. I immediately exchanged it, and stopped passing pens out. I have no idea how many "Roofing Company" pens I had already passed out, thinking I was passing out pens with our Church inscription on them. When I looked through the remainder of pens in that particular bag, I found more roofing company pens mixed in. Pens.com has now contacted me but because I can't tell them how many of the wrong pens I received, and can't tell them how many of my pens were sent to the roofing company, they're not able to do anything to correct THEIR mistake. I don't know how many wrong pens I passed out and I sure don't know how many of my pens were sent to someone else.

1
Date of experience: Sep 13, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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