us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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We use Pens.com frequently

We use Pens.com frequently. However this last order was the most dissapointing. Over 100 of the pens were distroyed by ink during shipment. Due to the poor packaging when shiped. They are all put in 1 plastic bag within a box and shipped together. Perhaps they should be put in bags of smaller quantity to keep the ink from ruining so may. Also our imprint on some of the pens was crooked or already faded looking. The company did promptly replace the damaged pens. However it seems like they could avoid the damage by making some shipping adjustments. Product needs to be checked for quality before being sent out.

2
Date of experience: Sep 10, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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