I ordered some calendars from an advertisement that you had sent me in the mail. When I went online to order them, it told me I could order "matching super ball pens". It truly seemed as though it would have our company info on it that was on our calendar with our logo. Instead, we received 65 pens that don't have any of our information on them. They just say thank you in different languages. This isn't what I ordered. Especially with the name being "matching". I truly thought it was a mistake. I called customer service and spoke to someone who informed me that is the actual name of the pen and that I should not have been expecting an actual matching pen. Super frustrating and if that's really the case, felt like a total bait and switch and left a bad taste in my mouth. I've placed several orders from you guys but I don't think I will in the future.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
