I ordered magnets for a tradeshow and made sure they would arrive by 8/29. The package did arrive on time, and at first, I was happy, until I opened it and discovered they had sent me someone else’s order. With my tradeshow just two days away, I immediately contacted customer service. I was asked to send photos of the incorrect items, which I did right away, and was told they would get back to me with a resolution.Unfortunately, no one ever followed up. It has now been three days with no response, and my deadline has passed. Not only did I not receive the correct product I paid for, but I was also left without any support when I needed it most. This was extremely disappointing and unprofessional.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
