I purchased Steel Blue work boots in January 2024 in Australia and have only been wearing them for the past three months. Unfortunately, after such a short period of use, I noticed significant wear, especially on the tongue and heel area of the left boot. This level of damage is very disappointing, especially given Steel Blue’s reputation for durable, high-quality work boots.To address the issue, I first contacted Steel Blue directly, but I was informed that the warranty would not apply because the boots were purchased over a year ago. However, the boots have only been worn for three months, and the damage appears to be a result of manufacturing defects, not regular wear and tear.Following that, I reached out to "Workwearhub", the retailer from which I purchased the boots, and they were the only ones to offer a solution—they proposed a 20% discount on new boots, though this offer does not address the core issue of premature wear.Given the reputation of Steel Blue, I expected a more supportive response to this quality issue, rather than being told to contact the retailer. I have not yet returned the boots, as I was hoping to resolve this directly with Steel Blue, but I am now left feeling frustrated by the lack of adequate resolution.
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