I still have not received help getting my overpayment refund. The instructions Eset gave me sent me to an AI that I could not understand. Eset will not allow me to deal with a live person. I'm not a tech maven, just a senior citizen woman.All Eset needs to do is check its receipts from August and find the payment. Should be simple for them.At this point I am dealing with medical needs that supplant this issue, so my attitude is not good.When I get a refund I will give a much better review on other services. As for now, I paid $127 USD in August, 2025, that was never implemented, no matter what I tried, and I was left with having to spend another $90 USD at the 11th hour or lose protection. Both charges were paid by card, and I have acknowledgement for both from Eset.Since I had to overpay, and no one wants to help, one star is all you get. Fix the problem and I'll be happy to rate you higher. Ball's in your court.
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