I have been very happy with ESET but the last upgrade to Ultimate has been very frustrating. As a normal user I am frustrated by the confusing setup of the app. Many of the settings are far over my ability to understand. Many of my apps were blocked for some reason I do not understand. I am very upset with the VPN as it does not allow me to access websites I normally view and I do not understand how to correct the problem. I have even contacted ESET support for answers and have come away more confused than ever. Overall, I feel like the app does a good job of protecting our network but wish it were a little more user friendly.
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