Edit: added 2 stars for the response, and excellent customer service.=====I’m giving 2 stars because, in the end, ensuring I have backup recovery codes is my responsibility. I was supposed to receive an email with recovery codes (which is a strange approach in itself). ESET forces you to use their proprietary authenticator app, which uses OTP—not standard TOTP. There’s no option for any other MFA method.If you don’t have your backup codes and something goes wrong with the ESET app, you’re in for a rough ride. To their credit, customer support was helpful and a supervisor was able to reset my account. That’s good. I get that strong security is often inconvenient.But my complaint is being forced into a method I don’t want. Let me use a hardware key. Let me use Authy or any TOTP-based authenticator. I love the core product, but for this reason, I won’t be renewing my business subscription.
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