ESET has always been a fine product and I have no complaints about that, as a customer of several years now. But my renewal this year was complicated by my bank, whose fraud alert system was not functioning properly and would not let my ESET payment go through even though I affirmed that the payment order did originate with me. How ESET made it more difficult is that I could not find a way to call or chat with a real person about it. Then, because ESET waited a full week to re-try the payment, the re-try time window for the payment set up by my bank had expired. Again I searched for ways to connect with real people at ESET, which used to be possible. I finally had to start from scratch with a new payment order and making sure my bank was ready to let it through. It took up way too much of my time getting it finally done. It's not ESET's fault that my bank's fraud alert system was glitching, of course. But it is ESET's fault that I couldn't work it out readily with ESET.
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Protecting what matters at the heart of every home.
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