Awful service. My fridge completely stopped cooling on July 17. I've been trying to get it fixed through Domestic & General since then without resolution. I was able to schedule a service call for the next day and blocked off my entire day to be there since not having a fridge for an extended period of time is more frustrating than missing a day of work. The repair company canceled in the middle of the day with the next availability in 2 weeks. They finally came out and failed to find a single thing wrong with the fridge. When it never actually started cooling again, I tried rescheduling...surprise, surprise it took another 3 weeks for them to come out. At that point I escalated to the BBB and finally got in touch with someone slightly helpful. They authorized me to get a direct repair (I pay someone, they reimburse me). The trouble is, I sent in the quote for approval and am still waiting on a response 6 days later. I've called twice a day, emailed twice a day, and am still stuck in the hellish limbo of knowing that I have coverage that will pay for the $1300 repair but not being able to use it. I'm 2 months into this ordeal and I'm completely OVER it.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
