This was my first time using my extended warranty on my Whirlpool refrigerator for a repair. I was never informed that I should set up an online account, so I had no choice but to call and go through the automated system and wait on hold until I could speak with someone to schedule a repair. I was able to get an appointment quickly, but the representative couldn’t tell me what company would be making the repair, which I thought was odd. The repair company sent me a text the day before the repair giving me a different service window than I was given originally, but I accepted it to get the work done. This repair company had been to my home before to work on my fridge and they do excellent work. The work took about an hour and everything works fine now.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more